Adding Conditional Text to Answer Bot Email Triggers
How do I include conditional text in my email trigger for Answer Bot?
To include conditional text in your email trigger for Answer Bot, you need to modify the email subject and body using specific code blocks. These blocks determine the content based on the number of articles Answer Bot suggests.
For example, if at least one article is found, the subject might read 'We might have an answer to your question!' and the body will list the articles. If no articles are found, the email will simply acknowledge the request. This setup ensures your emails are relevant and engaging.
More related questions
How can I improve my Answer Bot's email click-through rate?
To boost your Answer Bot's email click-through rate, use dynamic and engaging subject lines. By thinking like an email marketer, you can create catchy one-liners that grab attention. Implement conditional text to automatically adjust the subject…
What is conditional text in Zendesk Answer Bot emails?
Conditional text in Zendesk Answer Bot emails allows you to customize the content based on the number of article suggestions. This means your email can dynamically change its subject line and body to better suit the user's needs. For instance, if…
What does the end user experience with Answer Bot emails look like?
The end user experience with Answer Bot emails is tailored based on the number of article suggestions. If one article is recommended, the email will highlight that article. If multiple articles are suggested, the email will list them all. If no…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
