Add Extra Ticket Properties to Zendesk Portal
How can I add extra ticket properties to the Zendesk Customer Portal?
To enhance the customer experience, you can add extra ticket properties to the help center requests page using Zendesk's templating language, Curlybars.
First, decide which request object properties you want to display. You can find a list of these properties in the API documentation. Note that custom fields cannot be added to the Activities List table. Once you've compiled a list of property names, you'll need to edit the help center code.
Select therequests_page.hbstemplate and locate the activities table in the HTML. Add a header row for your new column and a data row to display the content. For example, to add a Priority column, you would addpriority_namein the data row. After making your changes, click Publish to apply them. For more details, check out theoriginal article.
More related questions
What steps are involved in editing the help center code to display new properties?
Editing the help center code involves selecting properties to display and modifying the HTML template. First, choose the request object properties you want to add. Then, edit therequests_page.hbstemplate in your help center theme. Locate the…
Can I add custom fields to the Zendesk Customer Portal requests page?
Unfortunately, you cannot add custom fields to the Activities List table in the Zendesk Customer Portal. The table you're modifying uses the request object, which means you can only add request object properties. Custom fields are not supported in…
How do I add a Priority column to the Zendesk requests page?
To add a Priority column to the Zendesk requests page, you'll need to edit the help center code. First, ensure that the Priority property is set to be visible to end-users. Then, edit therequests_page.hbstemplate in your help center theme….
Is it possible to filter the activity list based on tags in Zendesk?
Currently, there isn't a built-in feature to filter the activity list based on tags in Zendesk. However, you can use a trigger to set a tag, which can help control which tickets show in the Help Center Request list. This requires some custom…
Can I add an SLA countdown timer to the Zendesk requests page?
Adding an SLA countdown timer to the Zendesk requests page is not straightforward. The SLA data is not surfaced to the end-user, making it challenging to include a timer within the Help Center. Implementing this feature would require significant…
How can I increase the number of rows displayed on the Zendesk requests page?
The Zendesk requests list page can display up to 30 requests per page. To allow users to navigate through more requests, you can include the pagination helper in your theme'srequests_page.hbstemplate. This will enable users to move to the next…
Is there a way to export the Zendesk requests view to Excel?
There isn't a built-in feature in Zendesk to export the requests view to Excel. However, it is possible to achieve this with custom development. You may need to create a custom solution or use third-party tools to export the data as needed.
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