Add a Secondary Email to Zendesk User Account
How do I add a secondary email address to a Zendesk user account?
Adding a secondary email address to a Zendesk user account is straightforward. You can manage multiple email addresses for a user, but each new email must be verified.
To add a secondary email, go to the Admin Center, click on 'People' in the sidebar, and select 'Team > Team members'. Find the agent you want to edit, click 'Edit', and in the user's profile, click '+ add contact'. Choose 'Email' and enter the new email address. Remember to navigate away from the profile to save your changes. For more details, check out theoriginal Zendesk article.
More related questions
Can secondary email addresses receive ticket notifications in Zendesk?
No, secondary email addresses do not automatically receive ticket notifications. Zendesk sends notifications to the primary email address only. Secondary emails are used for identifying user accounts, but all outgoing ticket updates are directed to…
What happens to closed tickets when merging Zendesk user accounts?
Closed tickets do not transfer when merging Zendesk user accounts. They remain with the original user. If you merge two users, the closed tickets from the secondary account won't appear under the primary account. To retain access to all tickets,…
Can end users add their own secondary email addresses in Zendesk?
Yes, end users can add their own secondary email addresses if allowed to edit their Help Center profile. To enable this, ensure that your settings permit end users to modify their profiles. They can then add a secondary email by editing the email…
Is there a way to automatically CC external emails in Zendesk?
Currently, Zendesk does not support automatically CC'ing external emails when a specific user contacts support. While there is no native feature for this, you can explore community discussions for potential workarounds. Zendesk's product team is…
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