Actions Available on the Zendesk Customers Page
What actions can I perform on the Customers page?
On the Customers page, you can view, add, manage, and delete end users. This page serves as a centralized location for handling all your end user-related tasks.
You can also search for end users using keywords like name or email address, and sort the list by name or the last updated date. This makes it easier to find and manage your end users effectively.
More related questions
How do I access the Customers page in Zendesk?
To access the Customers page in Zendesk, simply click the Customers icon in the sidebar of the Support interface. This page allows you to view and manage all your end users. Once you're on the Customers page, you can perform various actions such as…
How can I search for end users on the Customers page?
To search for end users on the Customers page, enter a name, partial name, or email address in the search bar. This is the quickest way to locate an end user. You can also search using other properties, such as status. For example, to find all…
How do I sort the list of end users on the Customers page?
You can sort the list of end users by name or the last updated date. To sort by name, click the sort icon at the top of the Name column. To sort by the last updated date, click the sort icon at the top of the Last Updated column. Keep in mind that…
Can I restrict access to the Customers page by agent group?
Currently, you can restrict access to the Customers page by agent role, not by agent group. To do this, go to Admin Centre > People > Roles, select the role you want to restrict, and adjust the permissions under 'People'. This will hide the list of…
What are the default sorting options for end users on the Customers page?
The default sorting option for end users on the Customers page is by the last updated date in descending order. This means the most recently updated end user appears at the top of the list. You can change the sorting order by clicking the sort icon…
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