Accessing Zendesk Talk Settings Page
How do I access the Talk settings page in Zendesk?
To access the Talk settings page in Zendesk, navigate to the Admin Center. From there, click on 'Channels' in the sidebar, then select 'Talk and email' followed by 'Talk'. This will take you to the Talk settings page where you can configure various options such as voicemail, lines, and blocked numbers. Once you've made your changes, don't forget to save them.
More related questions
What are the different tabs available in Zendesk Talk settings?
Zendesk Talk settings are organized into several tabs, each serving a specific purpose. These include: 'Settings' for high-level configurations like call queue and live call recordings, 'Lines' for setting up phone lines, 'Business verification'…
How can I configure phone lines in Zendesk Talk?
To configure phone lines in Zendesk Talk, go to the 'Lines' tab within the Talk settings. Here, you can set up at least one line for making and receiving calls. The tab allows you to add and configure different types of lines, including phone,…
What is the purpose of the Business Verification tab in Zendesk Talk?
The 'Business Verification' tab in Zendesk Talk is designed to help you understand and meet the requirements for setting up a phone number for support in different countries. This tab allows you to provide any necessary supporting information and…
How do I manage outgoing greetings in Zendesk Talk?
Managing outgoing greetings in Zendesk Talk is done through the 'Greetings' tab. Here, you can configure the messages that customers hear when they call you, such as voicemail, IVR, and hold greetings. Customizing these greetings helps create a…
How can I block unwanted calls in Zendesk Talk?
To block unwanted calls in Zendesk Talk, use the 'Blocked numbers' tab. This feature allows you to block incoming calls from specific numbers or set conditions to block multiple numbers at once. It's a useful tool for managing spam or nuisance…
What is the IVR feature in Zendesk Talk and how do I configure it?
The IVR (Interactive Voice Response) feature in Zendesk Talk allows you to set up multi-level phone trees to route customers to the right agent or department. You can also provide recorded responses for frequently asked questions and offer callers…
How do I integrate Zendesk Talk with the Web Widget?
To integrate Zendesk Talk with the Web Widget, go to the 'Widget' tab in the Talk settings. Here, you can add a 'Request a callback' button for customers to request a call from an agent or a 'Call us' button that uses a Talk digital line for…
What information can I find on the Zendesk Talk Dashboard?
The Zendesk Talk Dashboard provides detailed insights into your current queue activity, account-wide activity for the day, and individual agent activity. If you have the necessary permissions, you can also change an agent’s online state from the…
How can I review my Talk usage charges in Zendesk?
To review your Talk usage charges, navigate to the 'Usage charges' tab in the Talk settings. Here, you can specify a Start date and End date to view charges incurred during that period. The tab displays your total account balance and provides a…
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