Accessing the Rule Analysis Page in Zendesk
How do I access the Rule analysis page in Zendesk?
To access the Rule analysis page in Zendesk, navigate to the Admin Center. From there, click on the Objects and rules icon in the sidebar, and then select Business rules > Rule analysis.
This page displays only the ticket properties actively used in business rules, allowing you to analyze their usage in triggers, automations, macros, and views. You can view details for each property and modify, clone, or deactivate business rules as needed.
More related questions
How can I analyze my business rules in Zendesk?
You can analyze your business rules using the Rules analysis tool in Zendesk. This tool helps you understand how different elements like groups, agents, and tags are being used in your workflows. Instead of manually checking each rule, you can use…
What situations can benefit from business rules analysis in Zendesk?
Business rules analysis in Zendesk is useful for various situations, such as locating rules that assign tickets to a specific agent, understanding why an agent or group is receiving many tickets, and evaluating the impact of changes to custom…
Can I download the rule analysis data as a CSV in Zendesk?
Currently, Zendesk does not offer an option to download rule analysis data as a CSV. However, you can manually copy and paste the data or use Zendesk's triggers and automations API to parse through the information for your internal documentation….
What ticket properties are summarized in Zendesk's Rule analysis?
Zendesk's Rule analysis summarizes several ticket properties used in business rules, including group assignment, agent assignment, organization, channel, and more. These properties help you understand how they are being used in triggers,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
