Accessing the Organizations Page in Zendesk Support
How can I access the Organizations page in Zendesk Support?
To access the Organizations page in Zendesk Support, simply click the Organizations icon in the sidebar. This page allows you to view, create, and manage your organizations.
Keep in mind that you need to be an admin to access this page. If you're on an Enterprise or Enterprise Plus plan, you can also update agent roles or define new custom agent roles with permissions to access and manage organizations. For more details, check out the originalZendesk article.
More related questions
How do I find a specific organization in Zendesk?
Finding a specific organization in Zendesk is straightforward. You can search by the organization's name or other properties like custom fields. To search, click the Organizations icon in the sidebar and enter the organization's name or partial…
Can I sort the list of organizations in Zendesk?
Yes, you can sort the list of organizations in Zendesk by name or the last updated date. By default, organizations are sorted by the last updated date in descending order. To sort by name, click the sort icon at the top of the Name column to…
How can I view details of an organization in Zendesk?
To view details of an organization in Zendesk, navigate to the Organizations page and click on the organization's name. This will open a detailed view showing the number of tickets and users associated with the organization. If new tickets or users…
How do I control access to the Organizations page in Zendesk?
Controlling access to the Organizations page in Zendesk is possible through admin settings. By default, the page is enabled, but admins can disable it if not needed. To enable or disable the page, go to Admin Center, click Workspaces, then select…
What actions can I perform on the Organizations page in Zendesk?
On the Organizations page in Zendesk, you can perform several actions such as creating, managing, bulk importing, and merging organizations. These functionalities provide a comprehensive way to handle your organizations efficiently. You can also…
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