Accessing Personal Macros via Zendesk API
How can admins access personal macros in Zendesk?
Admins can access personal macros through the Zendesk Macros API. This update, effective from June 12, 2023, allows admins to view and edit any macro, including those created by individual users. The API documentation will be updated on the Zendesk developers website before the rollout date to guide admins on how to use this new feature.
In the future, Zendesk plans to extend this capability to the Admin Center directly.
More related questions
What changes are being made to the visibility of macros for Zendesk admins?
Zendesk is updating the Macros API to allow admins to view and edit personal macros. Previously, admins could only access group or shared macros, but starting June 12, 2023, they will be able to see and modify any macro, including those created by…
Why is Zendesk allowing admins to view personal macros?
Zendesk is making this change to provide admins with a complete picture of all macros in their account. Customers expressed the need for more comprehensive visibility, as seeing macros only after they were used on a ticket was insufficient. This…
Will admins be able to edit personal macros using the Zendesk API?
Yes, admins will be able to edit personal macros using the Zendesk API. This capability is part of the update that allows admins to view and manage all macros, including those created by individual users. This change is designed to enhance the…
What should admins do to prepare for the Zendesk macro visibility update?
Admins should familiarize themselves with the updated Macros API documentation, which will be available on the Zendesk developers website before the rollout date. This will help them understand how to use the new feature to view and edit personal…
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