Reason for Zendesk's Macro Visibility Update
Why did Zendesk make the change to macro visibility for admins?
Zendesk made this change to provide admins with a complete picture of all macros in their account without needing to use the API. This visibility helps admins identify effective macros that can be shared with all agents or spot macros that may not be suitable for the brand.
By allowing admins to view personal macros, Zendesk aims to streamline macro management and ensure that all macros align with the company's standards and practices. This change is part of Zendesk's ongoing efforts to enhance the functionality and usability of the Admin Center.
More related questions
What is the new change regarding macro visibility for Zendesk admins?
Zendesk has introduced a new feature that allows admins to view personal macros created by individual users directly in the Admin Center. Previously, admins could only access these macros through the Zendesk API. This change provides a more…
How can admins view personal macros in Zendesk Admin Center?
Admins can view personal macros in the Zendesk Admin Center by navigating to the Macros page. There, they will find a new item in the availability drop-down menu labeled 'Individual Agents.' Selecting this option will display a list of macros owned…
What limitations exist with the new macro visibility feature in Zendesk?
The new macro visibility feature in Zendesk is designed for administration purposes only and comes with certain limitations. Admins can view personal macros in the Admin Center, but this visibility does not extend to the Agent Workspace. In the…
Can Zendesk admins edit or delete personal macros?
Currently, Zendesk admins cannot directly edit or delete personal macros through the Admin Center. The feature is limited to viewing macros only. However, admins can use the Zendesk API or a marketplace app to edit or delete macros if necessary. If…
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