Accessing Dashboards from Former Employees
Learn how to access Zendesk dashboards when the original creator has left the company, including reassigning permissions.
What can I do if the dashboard creator has left the company?
If the creator of a dashboard has left your company, accessing the dashboard can be challenging.
In such cases, you may need to refer to specific articles or resources that guide you on accessing dashboards from suspended agents. This might involve working with your IT or admin team to reassign ownership or permissions for the dashboard.
More related questions
What should I do if I see the error 'The dashboard does not exist or is not public'?
If you encounter the error message 'The dashboard does not exist or is not public', it means you don't have permission to access the dashboard. To resolve this, you should contact the owner of the dashboard. They might have shared the dashboard's…
How can I find the owner of a dashboard in Zendesk?
Finding the owner of a dashboard in Zendesk can be a bit tricky, especially if you don't have access to it. Currently, there isn't a direct feature that allows admins to view all dashboards and their owners. If you're having trouble, consider…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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