Access Requirements for Omnichannel Routing Dashboard
Who can access the Omnichannel routing queues live monitoring dashboard?
Access to the Omnichannel routing queues live monitoring dashboard is contingent on your plan and settings.
To use this dashboard, you must have omnichannel routing turned on and have created custom omnichannel routing queues. However, if you're on a Professional plan, the dashboard is read-only, and customers on the Explore Legacy plan do not have access to it at all.
More related questions
How can I access the Omnichannel routing queues live monitoring dashboard?
You can easily access the Omnichannel routing queues live monitoring dashboard through the Dashboards library in Explore. To do this, simply click the Dashboard icon in the left sidebar of Explore. From there, select the 'Omnichannel routing queues…
What information does the Omnichannel routing queues live monitoring dashboard provide?
The Omnichannel routing queues live monitoring dashboard provides detailed insights into your custom routing queues. This prebuilt dashboard displays a report that you can filter by Queues - Queue name and Queues - Group. It includes a 'Queues -…
Can I customize the Omnichannel routing queues live monitoring dashboard?
Unfortunately, customization options for the Omnichannel routing queues live monitoring dashboard are limited. If you're on a Professional plan, the dashboard is read-only, meaning you cannot share, clone, export, schedule, or drill into it….
What are the limitations of the Professional plan regarding the live performance dashboard?
The Professional plan has several limitations when it comes to the live performance dashboard. Users on this plan can only view the prebuilt live performance dashboard in a read-only mode. This means you cannot share, clone, export, schedule, or…
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