Zendesk's Sub-processor Selection Process
How does Zendesk select its Sub-processors?
Zendesk uses a commercially reasonable selection process to evaluate the security, privacy, and confidentiality practices of proposed Sub-processors. This ensures that the Sub-processors meet the necessary standards to handle Service Data securely and responsibly.
More related questions
What is a Sub-processor in Zendesk's policy?
A Sub-processor is a third-party data processor engaged by Zendesk to assist in providing services. These entities, which can include members of the Zendesk Group, receive Service Data from Zendesk for processing on behalf of subscribers. This…
What contractual safeguards does Zendesk require from its Sub-processors?
Zendesk requires its Sub-processors to meet obligations equivalent to those required from Zendesk as a Data Processor. These include processing personal data according to the subscriber's instructions, using reliable personnel, providing regular…
Can Zendesk subscribers object to new Sub-processors?
Yes, subscribers can object to new Sub-processors within thirty days of an update to the policy. The objection must include legitimate reasons. If no objection is made, the new Sub-processor is deemed accepted. If an objection is raised, Zendesk…
What are some examples of Zendesk's Sub-processors?
Examples of Zendesk's Sub-processors include Amazon Web Services for cloud services, Twilio for voice functionality, and Google for translation services. Each Sub-processor has specific roles and data hosting locations, such as the United States,…
How does Zendesk use Content Delivery Networks (CDNs)?
Zendesk uses CDNs to optimize content delivery and enhance security. CDNs do not access Service Data but help deliver content based on the user's geographic location. For instance, Amazon Web Services is used globally to expedite website content…
What is the role of Innovation Service Specific Sub-processors in Zendesk?
Innovation Service Specific Sub-processors are used to provide specific features or components outside of core hosting. They are regularly reviewed to ensure they meet Zendesk's standards, although they may not meet all measures identified in the…
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