Zendesk's Solution for Accurate MAU Counting
What is Zendesk's solution for counting MAU when a visitor opens the widget?
Zendesk has proposed a workaround for the issue of counting a Monthly Active User (MAU) when a visitor merely opens the widget without interaction. The suggested solution is to use proactive messaging instead of the bot for initial greetings. This approach can potentially prevent the unnecessary counting of MAUs, providing a more accurate reflection of user engagement.
This solution is part of Zendesk's ongoing efforts to refine their metrics and ensure that customer interactions are measured accurately and effectively.
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