Zendesk's New Consolidated Macros Management
What is the new consolidated macros management in Zendesk?
Zendesk has introduced a new, consolidated management interface for macros and macro suggestions, making it easier for admins to manage them in one place. This update integrates macro suggestions settings directly into the macros settings page, streamlining workflows and improving accessibility.
The enhancements include a unified and refreshed macros management experience, the ability to add color text to macros using an updated text editor, and improved tools for sorting, filtering, and performing bulk actions. This change aims to simplify the process of managing macros, making it more efficient for users. For more details, you can check the originalZendesk announcement.
More related questions
How will the new macros management update affect my current setup?
The new macros management update will automatically roll out to all Zendesk customers by June 20, 2024, requiring no action on your part. This update will integrate macro suggestions settings into the macros settings page, providing a more…
What new features are included in the updated macros management?
The updated macros management in Zendesk includes several new features designed to enhance your experience. These features include a unified and refreshed management interface, the ability to add color text to macros using an updated text editor,…
Do I need to take any action for the new macros management rollout?
No action is required from you for the new macros management rollout. The refreshed macro settings page will be automatically rolled out to all customers by June 20, 2024. If you have the Advanced AI add-on, the macro suggestions settings will also…
Where can I provide feedback or ask questions about the new macros management?
If you have feedback or questions about the new macros management, you can visit Zendesk's community forum. This platform is where Zendesk collects and manages customer product feedback, allowing you to share your thoughts and engage with other…
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