Zendesk's Interpretation of Links Without Protocol
How does Zendesk interpret links without a protocol?
Zendesk interprets links without a protocol as part of its own domain structure, which can lead to broken links. This happens because the system defaults to a relative path or anchor link.
For example, if you enter a link like 'aol.com' without 'http://' or 'https://', Zendesk might interpret it as 'https://{subdomain}.zendesk.com/hc/en-us/articles/aol.com'. To prevent this, always include the full protocol when adding links.
More related questions
Do I need to include 'https' or 'http' when adding links in Zendesk articles?
Yes, you should include 'https' or 'http' when adding links in Zendesk articles. This ensures that the links are not saved as relative paths or anchor links, which can lead to broken links. When you add a link using the Insert/edit Link prompt,…
What happens if I don't use 'https' or 'http' in Zendesk article links?
If you don't use 'https' or 'http' in your Zendesk article links, the links may be interpreted incorrectly, leading to broken links. This is because Zendesk might save them as relative paths or anchor links. For instance, entering a link like…
Why is it necessary to use the full protocol in Zendesk links?
Using the full protocol in Zendesk links is necessary to ensure that the links function correctly. Without it, links might be misinterpreted and lead to incorrect or broken paths. The Help Center requires the full protocol (http:// or https://) to…
Can I use 'www.' alone when inserting links in Zendesk articles?
No, using 'www.' alone when inserting links in Zendesk articles is not sufficient. It can lead to the link being misinterpreted and result in a broken link. Zendesk requires the full protocol (http:// or https://) to correctly process the link. If…
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