Zendesk's Incident Response for Security Breaches
What is Zendesk's incident response process for security breaches?
Zendesk has a comprehensive incident management process for handling security events. This process includes a response time under which Zendesk will notify subscribers within 48 hours of verifying a security incident affecting your service data. The incident response program involves 24/7 monitoring systems and on-call staffing to address service incidents promptly. The process also outlines procedures for notification, escalation, mitigation, and documentation.
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How does Zendesk manage access control and privilege management?
Zendesk restricts administrative access to production systems to approved personnel only. Each person is assigned unique IDs and cryptographic keys or complex ephemeral tokens to authenticate and track their activities. Access rights are based on…
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What certifications and audits does Zendesk offer for security compliance?
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