Zendesk WFM User Management Page Updates
What changes have been made to the Zendesk WFM User management page?
Zendesk has enhanced the WFM User management page by adding new filtering and sorting options. Now, WFM admins can filter table results by various criteria such as role, Zendesk default group, team, workstream, location, shift, and status. Additionally, sorting by team member name or status is available in both ascending and descending order. These updates aim to streamline the user management process, making it more efficient for admins to access and manage team member information.
More related questions
How can WFM admins access a team member's profile page in Zendesk?
WFM admins can easily access a team member's profile page through the Zendesk WFM interface. By clicking the admin menu icon, selecting User management, and then clicking on a team member’s name, admins can view a centralized profile page. This…
Why did Zendesk update the WFM User management page?
Zendesk updated the WFM User management page to enhance the user management experience for WFM admins. The new features make it quicker and easier to access necessary information, simplifying the process of interacting with the table and obtaining…
Do I need to take any action regarding the new WFM User management page updates?
No action is required from users regarding the new updates to the WFM User management page. The changes are designed to enhance the user experience without needing any additional steps from WFM admins. For more detailed information, you can refer…
Where can I provide feedback or ask questions about the Zendesk WFM update?
If you have feedback or questions about the Zendesk WFM update, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products, you can also…
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