Zendesk WFM Mobile App Activity Tracking
Learn if Zendesk WFM tracks activity on the Support mobile app. Understand how point metrics are attributed without tracking data.
Does Zendesk WFM track activity on the Zendesk Support mobile app?
No, Zendesk WFM does not track activity on the Zendesk Support mobile app. While agents can still receive point metrics for actions like solving tickets, their time and activity are not tracked when using the mobile app.
This means that if an agent solves a ticket via the mobile app, they will earn a solved point for that ticket, but there won't be any detailed tracking data associated with it. For more details, you can refer to the originalZendesk article.
More related questions
How does Zendesk WFM attribute metrics for mobile app activity?
Zendesk WFM attributes point metrics for activities performed on the mobile app, but it doesn't track detailed activity data. Agents receive points for actions like solving tickets, even when using the mobile app. For instance, if an agent solves a…
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