The Zendesk Web Widget received a crucial update in the latest release. Specifically, the widget no longer relies on the font size defined on the host page to size its iframes and wrapping divs. This change ensures a more consistent and reliable display of the widget across different web pages, regardless of the host page's font settings.
For more details, refer to therelease notes.
Zendesk Guide & Gather has introduced some exciting new features! The latest update includes the release of content tags for articles and posts, which can help in organizing and categorizing content more effectively. Additionally, the Help Center…
The Zendesk App Marketplace has introduced several new apps to enhance your support capabilities. Notably, Jitsi Meeting is now available, offering a fully encrypted, open-source video conferencing solution that supports audio, video, and screen…
The Zendesk Answer Bot has received some notable enhancements. The Flow Builder now includes a new emoji picker for bot-message fields, allowing for more expressive communication. Additionally, the fallback experience is now configurable in the…
The Zendesk Mobile SDKs have seen several updates aimed at improving user experience and accessibility. Notably, the offline banner's accessibility focus has been enhanced, and support has been added for image messages containing links….