Zendesk has made several fixes to improve the Web Widget experience. These include cleaning up skeleton loaders during the onboarding and setup process, bringing the live previewer window to the foreground when already open, fixing the focus jail for the messaging widget, and resolving a file upload metadata bug that prevented agents from sending files to end users. These updates aim to enhance the overall functionality and user experience of the Web Widget.
Zendesk has introduced several new themes for the Guide Help Center. These include the Xanthe theme, which is a fully responsive multipurpose theme, and the Eleven, Crawl, and Dribble themes, which are part of the Sport Collection. Each of these…
Messaging is now the default experience for Zendesk trial accounts. This change aims to provide a more streamlined and modern communication experience for new users exploring Zendesk's capabilities. By making messaging the default, Zendesk ensures…
Zendesk Sell has introduced Sequences on Contacts, which is now generally available. This feature expands sequencing capabilities to cover Contacts, similar to how it works with Leads. It addresses a significant customer and prospect request,…
Zendesk Guide & Gather has introduced custom pages in the help center, with the rollout starting on November 15. Additionally, the Guide search dataset and dashboard in Explore have been launched. This dashboard provides insights into what…
A specific issue in Zendesk's Answer Bot has been fixed where the undo function would fail when attempting to undo a Step deletion on the root node. This fix ensures that users can reliably use the undo feature without encountering errors,…