Zendesk Virus Scanning for Ticket Attachments
Does Zendesk scan incoming ticket attachments for viruses?
Yes, Zendesk scans incoming ticket attachments for viruses. Zendesk has implemented an online system that scans uploaded attachments to tickets to help protect against malicious content. However, it's important to note that Zendesk also recommends installing antivirus solutions on all agents' devices, as threats can originate from sources other than Zendesk tickets. For more details, you can refer to the originalZendesk article.
More related questions
What should I do to enhance security beyond Zendesk's virus scanning?
To enhance security beyond Zendesk's virus scanning, it's recommended to install antivirus solutions on all agents' devices. While Zendesk scans attachments for viruses, threats can still come from other sources. Ensuring that all devices have…
Is Zendesk's virus scanning feature available for all ticket attachments?
Yes, Zendesk's virus scanning feature is designed to cover all ticket attachments. The development team has been working on a comprehensive malware scanning tool that aims to provide protection for all types of attachments, including those…
When was Zendesk's malware scanning feature released?
Zendesk's malware scanning feature was slated for release in June 2022. The development team worked on enabling the user interface to inform users of detected malware and scaling up detection capabilities to serve all customers. The feature was…
Can I disable Zendesk's malware scanning feature?
No, Zendesk's malware scanning feature cannot be disabled. The feature is designed to provide continuous protection against malicious attachments. If you encounter issues with false positives, Zendesk encourages users to reach out for support to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
