Zendesk Views: Recent Changes Explained
What changes have been made to Zendesk Views?
Zendesk has significantly overhauled how Views are served from its backend system to enhance reliability and performance. This update includes an animated icon that appears next to tickets recently updated by an agent, indicating that the update is processing. The icon remains for up to 10 seconds, and the ticket may disappear from the view if it no longer matches the view's conditions after processing. For more details, check out theoriginal announcement.
More related questions
Why did Zendesk update the Views feature?
Zendesk updated the Views feature to improve load times and ensure scalability. This change is part of a broader plan to introduce enhancements like displaying more views simultaneously, categorizing views in folders, and adding more filtering…
Do I need to take any action for the Zendesk Views update?
No action is required on your part for the Zendesk Views update. As the changes roll out, you will automatically experience improved performance and see the new animated icon next to recently updated tickets. If you have any feedback or questions,…
What is the new animated icon in Zendesk Views?
The new animated icon in Zendesk Views appears next to tickets that have been recently updated by an agent. It indicates that the ticket update is currently processing and remains visible for up to 10 seconds. Once the processing is complete, the…
What future enhancements are planned for Zendesk Views?
Zendesk plans to introduce several enhancements to Views later this year, including the ability to display more views at once, categorize views into folders, and offer additional filtering options. These enhancements aim to provide users with more…
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