Zendesk Time Zone Handling in Ticket Updates
How does Zendesk handle time zones in ticket updates?
Zendesk handles time zones in ticket updates by converting UTC timestamps to the user's local time zone in the agent interface. This means that the displayed time for ticket updates will reflect the time zone of the agent currently viewing the ticket.
For instance, if an agent in Eastern Time updates a ticket at 1:30 pm, another agent in Pacific Time will see the update as 10:30 am. The conversion is based on the logged-in user's time zone settings, ensuring that each agent sees the time in their local context.
More related questions
Why do Zendesk timestamps not match UTC in the agent interface?
Zendesk timestamps in the agent interface may not match UTC due to time zone conversions. Zendesk stores all data in UTC, including emails and ticket events. However, the agent UI converts these UTC timestamps to the user's current time zone. This…
How does Daylight Savings Time affect Zendesk ticket timestamps?
Daylight Savings Time can cause Zendesk ticket timestamps to appear off by an hour. Zendesk stores timestamps in UTC, but the agent interface converts them to the user's local time zone. When Daylight Savings Time changes, the displayed time may…
Does Zendesk API use UTC timestamps?
Yes, the Zendesk API consistently uses UTC timestamps. Unlike the agent interface, which converts timestamps to the user's local time zone, the API retains the original UTC timestamps. This ensures that any data retrieved via the API reflects the…
Why do Zendesk timestamps change after Daylight Savings Time?
Zendesk timestamps may appear to change after Daylight Savings Time due to time zone adjustments in the agent interface. While the underlying data remains in UTC, the display adapts to the user's current time zone. For example, an update made at 10…
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