Zendesk Ticket Status Change on Auto-Assignment
Learn about the status change from New to Open when Zendesk auto-assigns a ticket to an agent.
What happens to ticket status when Zendesk auto-assigns it to an agent?
When Zendesk automatically assigns a ticket to an agent, the ticket status changes from New to Open. This is part of the system's process to ensure that the ticket is actively being handled by the assigned agent.
Understanding this status change is important for managing your ticket workflow and ensuring that all tickets are being addressed in a timely manner.
More related questions
Why are my Zendesk tickets automatically assigned to a specific agent?
Zendesk tickets might be automatically assigned to a specific agent due to a system ticket rule. If omnichannel routing is turned off and no app is assigning tickets, the system will assign tickets to an agent when only one agent is in the assigned…
How can I stop Zendesk from automatically assigning tickets to one agent?
To stop Zendesk from automatically assigning tickets to one agent, you need to adjust your group settings. This automatic assignment happens when only one agent is in the assigned group, or if all other agents are light agents or contributors. To…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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