Zendesk Ticket Field Manager App Overview
What is the Ticket Field Manager app in Zendesk?
The Ticket Field Manager app in Zendesk provides more control over conditional fields and ticket statuses. It allows you to make ticket fields mandatory across different statuses, offering more flexibility than the default settings.
This app is particularly useful if you need to set top-level fields as required for various statuses, which is not possible with the standard conditional ticket fields. Consider using this app if you need enhanced functionality for managing ticket fields in Zendesk.
More related questions
Can I make ticket fields mandatory before changing ticket status in Zendesk?
Yes, you can make ticket fields mandatory before changing the ticket status in Zendesk. You can set ticket fields as 'Required to solve' in the settings of each ticket field. Additionally, you can require agents to fill in specific ticket fields…
How can I use triggers to ensure ticket fields are filled before status change?
You can use triggers in Zendesk to ensure ticket fields are filled before changing the status. If you don't have access to conditional ticket fields or need to set a top-level field as required for a status other than Solved, you can create a…
What are conditional ticket fields in Zendesk?
Conditional ticket fields in Zendesk allow you to set specific ticket fields as required based on the selection or value of another field. This feature provides flexibility in managing ticket fields across different statuses. However, there is a…
Can I require a field for statuses other than Solved in Zendesk?
Yes, you can require a field for statuses other than Solved in Zendesk by using triggers or automations. If you need to set a top-level field as required for a status other than Solved, create a trigger or an automation to check if the field is…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
