Zendesk Ticket Audit Log Issue on July 11, 2024
What was the issue with Zendesk's ticket audit log on July 11, 2024?
On July 11, 2024, Zendesk experienced an issue where dropdown custom field updates were not displaying in the ticket event timeline for Support customers with Agent Workspace enabled accounts. This problem was due to a bug in the ticket audit log of a deployed software version. The issue lasted from July 10, 2024, 16:39 UTC to July 11, 2024, 16:44 UTC. Fortunately, the engineers identified the root cause and rolled out a fix by 05:02 PM UTC on July 11, 2024. If you continue to experience issues, it's recommended to contact Zendesk customer support for assistance.
More related questions
How did Zendesk resolve the ticket audit log issue on July 11, 2024?
Zendesk resolved the ticket audit log issue by deploying a new software version that addressed the bug causing dropdown custom field updates to not display in the ticket event timeline. The fix was completed and confirmed by 05:02 PM UTC on July…
What caused the Zendesk ticket audit log issue on July 11, 2024?
The Zendesk ticket audit log issue on July 11, 2024, was caused by an unseen bug in the deployed version of the software. This bug prevented dropdown custom field updates from displaying in the ticket event timeline. The root cause was identified…
What steps did Zendesk take to prevent future ticket audit log issues?
To prevent future issues with the ticket audit log, Zendesk has scheduled the addition of a regression test. This test will cover changes in ticket fields within the audit log, ensuring that similar bugs are caught before deployment. This proactive…
Where can I find more information about Zendesk's system status?
For current system status information about your Zendesk, you can check out the system status page. This page provides updates on any ongoing issues and the status of Zendesk services. Additionally, summaries of post-mortem investigations are…
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