Zendesk Support Owner Lacks Sell License Solution
What should I do if the Zendesk Support account owner lacks a Sell license?
If the Zendesk Support account owner doesn't have a Sell license, you'll need to provide them with one to connect the accounts. This is necessary because only the account owner can agree to the connection.
To do this, first, identify the account owner. Then, provide them with an admin license for Sell. If no licenses are available, you can temporarily deactivate an active Sell user. Once the connection is made, you can remove the Sell license from the account owner and reactivate the Sell user.
More related questions
How can I connect my legacy Sell account to Zendesk Support if I'm not the account owner?
To connect a legacy Sell account to Zendesk Support, the account owner must initiate the process. Only the account owner can agree to the connection, which is a crucial step. If the account owner doesn't have a Zendesk Sell license, you'll need to…
Who can connect a legacy Sell account to Zendesk Support?
Only the account owner of a Zendesk subdomain can connect a legacy Sell account to Zendesk Support. This is a necessary step to ensure the connection is authorized. If you're not the account owner, you'll need to coordinate with them to initiate…
How can I identify the owner of my Zendesk Support account?
To identify the owner of your Zendesk Support account, you can follow specific instructions provided by Zendesk. Knowing the account owner is crucial for connecting a legacy Sell account to Support. Once identified, the account owner can proceed…
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