Zendesk Support License for Guide Content Creation
Learn if a Zendesk Support license is needed to create content in Guide. Understand the role of light agents in Guide Enterprise.
Do I need a Zendesk Support license to create content in Guide?
Yes, you need a Zendesk Support license to create content in Guide. To publish documents in Zendesk Guide, you must purchase a Support license along with a Guide license for your writers, regardless of their roles in Guide.
However, there is an exception for light agents in the Guide Enterprise plan. Light agents in this plan can add and edit articles and posts in knowledge base sections and community topics where agents have permission. For more details, you can refer to the article onUnderstanding and setting light agent permissions.
More related questions
Can light agents create and edit content in Zendesk Guide?
Yes, light agents can create and edit content in Zendesk Guide, but only under specific conditions. In the Guide Enterprise plan, light agents have the ability to add and edit articles and posts in knowledge base sections and community topics where…
What are the requirements for publishing documents in Zendesk Guide?
To publish documents in Zendesk Guide, you need to have a Support license along with a Guide license. This applies to all roles within Guide, ensuring that your writers are properly licensed to create and manage content. The only exception is for…
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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