Zendesk Support and Explore License Requirements
Learn why you need the same number of licenses for Zendesk Support and Explore, and how light agents can view dashboards.
Do I need the same number of licenses for Zendesk Support and Explore?
Yes, you need the same number of licenses for both Zendesk Support and Explore. This is because an agent must have a Support license to be granted full access to Explore.
If you have agents who only need to view Explore dashboards, they can be assigned as light agents. Light agents are Explore viewers by default and do not require a Support license. However, they won't be able to create reports or dashboards. For more details, you can check out the article onUnderstanding Explore user roles.
More related questions
Can light agents use Zendesk Explore without a Support license?
Yes, light agents can use Zendesk Explore without a Support license. They are Explore viewers by default. This means they can view shared Explore dashboards, but they won't have the ability to create reports or dashboards. This setup is ideal if…
What are the limitations for light agents in Zendesk Explore?
Light agents in Zendesk Explore can view dashboards but cannot create reports or dashboards. They are Explore viewers by default, which allows them to access shared dashboards. This is a great option if you want certain team members to have access…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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