Zendesk Subscription Levels for Teams
Can Zendesk support different subscription levels for different teams?
No, Zendesk does not support different subscription levels for different teams within a single instance. All agents must be on the same plan type. However, different roles can be assigned within the products to accommodate various groups of agents.
More related questions
What are the benefits of using multiple Zendesk instances?
Using multiple Zendesk instances can offer greater compartmentalization and flexibility. Each team can have its own fully customizable workflows and end-user experiences, which reduces the risk of changes impacting other teams. This setup allows…
How does using one Zendesk instance affect global settings?
Using a single Zendesk instance means that certain settings are global and apply to all teams. This includes having one subscription plan for all agents, a single email template, and one subdomain. Additionally, there is only one native end-user…
What are the considerations for business rules in a single Zendesk instance?
In a single Zendesk instance, business rules such as triggers, automations, views, and SLAs are global and apply to all tickets. This can lead to increased complexity and requires a robust change management strategy. Admins can create rules for…
How does authentication and access work with multiple Zendesk instances?
With multiple Zendesk instances, each instance requires unique logins, meaning agents and end users need to manage multiple sets of credentials. API tokens are global, allowing access to all resources in an account, while OAuth tokens can be scoped…
What are the implications of using one Zendesk instance for reporting?
Using a single Zendesk instance centralizes reporting, making all ticket, user, and organization data available to users with reporting access. However, access to tickets controls access to reporting, and custom reporting is needed to break down…
How does end user management differ in one vs. multiple Zendesk instances?
In a single Zendesk instance, all end users are global, meaning they can access all help centers and submit requests to any team. This setup simplifies user management but limits customization of end-user permissions. In contrast, multiple…
What are the challenges of integrating JIRA with Zendesk?
The Zendesk JIRA integration is one-to-one, meaning you cannot link multiple JIRA integrations to a single Zendesk Support account. This limitation requires separate setups for each Zendesk instance if multiple JIRA integrations are needed,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
