image for site

Zendesk Service Incident January 8, 2024: What Happened?

Learn about the Zendesk service incident on January 8, 2024, affecting Pods 13 and 20, including causes and resolution.

What happened during the Zendesk service incident on January 8, 2024?

On January 8, 2024, Zendesk experienced a service incident affecting Pods 13 and 20. From 17:38 to 17:56 UTC, customers faced latency, delays, and green screen errors when trying to load Support or tickets. The issue was due to network congestion with our content delivery network (CDN) provider.

To resolve the issue, Zendesk rerouted traffic and worked with the CDN provider to mitigate the impact. By 19:40 UTC, the problem was resolved, and normal service resumed. For more details, you can check theoriginal link.


More related questions

How did Zendesk resolve the service incident on January 8, 2024?

Zendesk resolved the service incident on January 8, 2024, by rerouting traffic and collaborating with their CDN provider. The issue was caused by network congestion, and rerouting helped reduce errors significantly. The CDN provider implemented a…

What was the root cause of the Zendesk service incident on January 8, 2024?

The root cause of the Zendesk service incident on January 8, 2024, was network congestion experienced by the content delivery network (CDN) provider. This congestion affected multiple locations in the US, leading to latency and delays for customers…

What steps did Zendesk take to prevent future incidents like the one on January 8, 2024?

To prevent future incidents similar to the one on January 8, 2024, Zendesk is investigating an automatic failover response mechanism. This mechanism aims to activate in all geo-locations experiencing similar issues. Additionally, Zendesk is…

How can I find more information about Zendesk's system status?

For current system status information about Zendesk, you can check their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have additional questions…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites