Zendesk Service Incident February 26, 2024 Details
What happened during the Zendesk service incident on February 26, 2024?
On February 26, 2024, a service incident affected a subset of Zendesk customers on Pod 29. From 17:50 UTC to 20:52 UTC, ticket emails failed to process due to a defect in the database storage system.
The issue caused green screen access errors, preventing the use of all products for those affected. The problem was resolved by disabling the malfunctioning feature, allowing the storage system to return to normal. For more details, you can check theoriginal link.
More related questions
How did Zendesk resolve the February 26, 2024 service incident?
Zendesk resolved the February 26, 2024 service incident by turning off a malfunctioning feature in the database storage system. This defect had caused the cluster to go offline, leading to ticket email processing failures. Once the feature was…
What was the root cause of the Zendesk incident on February 26, 2024?
The root cause of the Zendesk incident on February 26, 2024, was a defect in a feature of the database storage system. This defect caused the cluster to go offline, leading to ticket email processing failures for a subset of customers on Pod 29….
What steps is Zendesk taking to prevent future incidents like the one on February 26, 2024?
To prevent future incidents similar to the one on February 26, 2024, Zendesk is implementing additional alerts and increasing the retry window in case of failures. These remediation items are scheduled to enhance the system's resilience and ensure…
How can I find more information about Zendesk's system status?
For current system status information about your Zendesk, you can check out their system status page. This page provides updates on ongoing issues and the status of various Zendesk services. If you have additional questions about specific…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
