Zendesk Sell Email Storage Warning Explained
Understand the warning about email storage in Zendesk Sell and how it affects team communications.
What does the warning message about email storage in Zendesk Sell mean?
The warning message 'Sell doesn't store one-on-one emails between you and your team members' appears when drafting an email to a colleague. This is because all Sell team members' email addresses are on a blocklist, preventing these emails from being stored.
This blocklist is a default setting to ensure internal communications aren't tracked. If you need to remove a former team member's email from this list, contacting Zendesk Customer Support is the way to go.
More related questions
Why can't I track email conversations with my team members in Zendesk Sell?
Zendesk Sell doesn't track email conversations with team members because their email addresses are automatically added to a blocklist. This means any one-on-one emails between you and your team members won't be stored in your account. The blocklist…
How can I remove a previous team member's email from the Zendesk Sell blocklist?
To remove a previous team member's email from the blocklist in Zendesk Sell, you need to contact Zendesk Customer Support. Active Sell users' emails are automatically blocklisted and cannot be removed by users. This blocklist is in place to prevent…
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