Zendesk Sandbox Agent Seats Not Updating
Why is my Zendesk sandbox not reflecting changes in agent seats?
If your Zendesk sandbox isn't reflecting changes in agent seats, it might be because the user data associated with those seats isn't updated during a sync. The sync only updates the number of agent seats, not the user data. To update this, you may need to replace your sandbox.
More related questions
How do I sync products and add-ons to my Zendesk sandbox?
Syncing products and add-ons to your Zendesk sandbox ensures it mirrors your production account. To do this, go to the Admin Center, click on 'Account' in the sidebar, then select 'Sandbox' > 'Sandboxes'. Find the sandbox you want to update, click…
What data is updated when syncing a Zendesk sandbox?
When you sync a Zendesk sandbox, it updates with newly purchased products and add-ons, removes canceled ones, and adjusts the number of agent seats to match your production account. However, it does not update any other data, such as user data…
What data is not updated when syncing a Zendesk sandbox?
During a Zendesk sandbox sync, only products, add-ons, and agent seat counts are updated. Other data, such as user data associated with agent seats and the High Volume API add-on, are not updated. To update other data, you must replace your sandbox.
Can I sync the High Volume API add-on to my Zendesk sandbox?
No, the High Volume API add-on is not copied to Zendesk sandboxes during a sync. If you need this add-on in your sandbox, you may need to explore other options or configurations.
How does syncing affect canceled products in a Zendesk sandbox?
When you sync your Zendesk sandbox, any canceled products and add-ons are removed from the sandbox. This ensures that your sandbox accurately reflects the current state of your production account.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
