Zendesk Messaging: User Inactivity Effects
Discover the effects of user inactivity in Zendesk messaging. Learn about session timeouts and transcript updates.
What happens when a user is inactive in Zendesk messaging?
Inactivity in Zendesk messaging leads to session timeout. When a user is inactive for ten minutes, the messaging session times out, and the conversation transcript is added to the ticket as an internal note stating the user "left the conversation." A new session will start once the user returns and sends another message.
For more information, see the article: What is the difference between Chat and messaging?
More related questions
Why does the Zendesk transcript show the user left the conversation?
The transcript shows the user left the conversation due to inactivity. If a user is inactive for ten minutes, the conversation transcript is added to the ticket as an internal note indicating the user "left the conversation." This happens because…
How long before a Zendesk messaging session times out?
A Zendesk messaging session times out after ten minutes of inactivity. If a user does not interact with the messaging system for ten minutes, the session will end, and the transcript will note that the user "left the conversation." A new session…
What does 'user left the conversation' mean in Zendesk?
The phrase 'user left the conversation' indicates a session timeout. In Zendesk, if a user is inactive for ten minutes, the system automatically ends the session and adds a note to the transcript stating the user "left the conversation." This is a…
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