Zendesk IVR Total Timeout Duration Explained
Understand the total timeout duration in Zendesk IVR before routing to the default group. Learn about the timing involved.
What is the total timeout duration before routing to the default group in Zendesk IVR?
The total timeout duration before routing to the default group in Zendesk IVR is 10 seconds. This includes a 5-second window for the caller to enter a key and an additional 5 seconds added by the network provider.
This timeout period ensures that callers have sufficient time to make a selection before being automatically routed to the default group. It's designed to provide a balance between user convenience and efficient call handling.
More related questions
Why is there a delay between my IVR initial greeting and the default option?
The delay between your IVR initial greeting and the default option is expected behavior. When no IVR menu selection is made, the greeting plays three times before the Keypress > Default option appears. Zendesk allows a 5-second window for the…
How many times does the IVR greeting play if no selection is made?
If no selection is made, the IVR greeting plays three times. This is part of the expected behavior in Zendesk's IVR system. After the greeting plays three times, the system then moves to the Keypress > Default option. This process ensures that…
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