Recent updates to Zendesk Guide + Gather include the removal of web portal redirects for certain URL types and an increase in product limits for federated search. These changes aim to improve user experience and search capabilities within the platform.
Productmotion is a new app available for Zendesk Support that helps teams centralize communication and accelerate workflows. It allows you to send valuable Zendesk tickets to Productmotion's feedback repository, helping drive product strategy. This…
Prenotare.app by Be-simple is an online booking system that integrates with Zendesk Support to schedule activities like calls and meetings. By downloading this app, you can link scheduled appointments to tickets, add collaborator availability, view…
The Message Board app for Zendesk Support allows team leads and admins to notify agents of significant events related to customer service or specific tickets. It integrates into the agents' workspace, ensuring they never miss a message. The app…
WhatsApp Interactions by Truora allows you to set up custom WhatsApp flows using no-code tools, connecting them to Zendesk in minutes. This app helps automate processes via WhatsApp, enabling your team to focus on core tasks. It can be used to…
A bug fix was implemented in Zendesk Chat & Messaging to ensure visitor IP bans are enforced correctly in specific scenarios. This fix enhances the reliability and security of the chat and messaging features.
The Zendesk Web Widget has a new feature that moves the launcher position settings into the 'Frame' sub-section within the Admin Center. Additionally, a fix was made to allow accented characters to be inserted into the Web Widget chat, enhancing…
Zendesk Explore has introduced a new Text Widget on the Dashboard Builder, allowing users to add context like descriptions or section headers. Updates also include improvements to the query filter, enabling immediate interaction with the search…