Zendesk Features That Don't Work in China
Are there any specific Zendesk features that don't work in China?
Certain Zendesk features, like the Android mobile app and SDK with push notifications, don't work in China. This is because Google Play services, which these features rely on, are blocked in China. However, the Chat widget generally works for interacting with end users.
More related questions
Can I access Zendesk services from mainland China?
Accessing Zendesk from mainland China is possible, but there may be issues. Zendesk doesn't have data centers or service endpoints in China, and while there are no unique restrictions, the quality and reliability of service can't be guaranteed due…
Why might Zendesk services be unreliable in China?
Zendesk services might be unreliable in China due to ISP blocking. Chinese ISPs dynamically change what they block, affecting the quality and reliability of Zendesk services. Additionally, local firewalls may block network traffic, further…
Does Zendesk have data centers in mainland China?
Zendesk does not have any data centers or cloud infrastructure in mainland China. This lack of local infrastructure can contribute to potential access issues and service reliability problems for users in China.
What should I do if I encounter access issues with Zendesk in China?
If you encounter access issues with Zendesk in China, it's important to understand that Zendesk has no visibility into network blocking there. While Zendesk services generally work, the quality and uptime can't be guaranteed. Consider reaching out…
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