The new Sell dashboard and dataset in Zendesk Explore allows you to report on your sales pipeline with pre-built best practices reports. You can also create custom reports using the provided metrics and attributes. This feature is currently in open beta for eligible customers. For more details, see Analyzing your Zendesk Sell sales pipeline (Beta) and Metrics and attributes for Zendesk Sell (Beta).
The native redaction feature in Zendesk Agent Workspace helps keep your account secure by removing sensitive information from ticket comments, custom fields, or attachments. This ensures that confidential information is not stored within Zendesk,…
Federated search in Zendesk Guide provides a unified search experience by generating results from both help center content and external sources. This means you can find articles, community posts, and external content like knowledge bases and blogs…
The Suggested People feature in Zendesk Sell allows you to add new email addresses as leads or contacts directly from your inbox. You can perform this action in bulk or choose to dismiss the suggestions if they are not relevant. This feature…
Continuous conversation functionality in Zendesk messaging allows you to automatically send email notifications to customers who abandon a conversation on the web messaging channel. This encourages them to re-engage with your agents through their…
Zendesk's Flow Builder now includes expanded language management settings, allowing you to specify a default language for messaging flows and automatically translate conversations. This feature makes it easier to communicate with end users in their…
The Message Us button in Zendesk is an embeddable feature that directs customers from your website, mobile app, or help center to your Facebook Messenger or WhatsApp messaging channel. This helps streamline customer communication by guiding them to…