Zendesk Events Connector for Amazon EventBridge Overview
What is the Zendesk Events Connector for Amazon EventBridge?
The Zendesk Events Connector for Amazon EventBridge is a tool that allows you to stream event data from Zendesk to Amazon EventBridge. This enables you to build event-driven applications that can react to Zendesk events by redirecting them to various AWS services like AWS Lambda, Amazon SNS, Amazon SQS, and Amazon Kinesis streams.
By using this architecture, you can reduce dependencies and overhead from API-based integrations and API management. However, it's important to note that Zendesk is discontinuing this feature. As of August 12, 2024, you can't configure new events with the Zendesk Events Connector, but existing connections will continue to work until December 1, 2025. For more details, you can refer to the originalZendesk help documentation.
More related questions
How do I set up a connection between Zendesk and Amazon EventBridge?
To set up a connection between Zendesk and Amazon EventBridge, you'll need an AWS account and access to the Zendesk Admin Center. First, in Amazon EventBridge, navigate to Events > Partner event sources and set up the Zendesk partner listing. Copy…
What plans support the Zendesk Events Connector for Amazon EventBridge?
The Zendesk Events Connector for Amazon EventBridge is available for specific Zendesk plans. These include the Zendesk Suite Growth plan with the High Volume API add-on, the Zendesk Suite Professional plan or above, and the Support Enterprise plan…
How can I associate a Zendesk event source with an event bus in Amazon EventBridge?
To associate a Zendesk event source with an event bus in Amazon EventBridge, sign in to the AWS Management Console as an IAM user with admin permissions. Navigate to Amazon EventBridge > Events > Partner event sources, select the partner event…
How do I delete an event connection between Zendesk and Amazon EventBridge?
To delete an event connection between Zendesk and Amazon EventBridge, you must first delete any event rules associated with the event bus in AWS EventBridge. This is necessary before you can delete the event bus itself. In the Zendesk Admin Center,…
Can I limit the event types sent from Zendesk to Amazon EventBridge?
While you can't directly limit event types within the Zendesk Admin Center, you can use rules in Amazon EventBridge to filter or include only the events you're interested in. This allows you to manage which Zendesk events are processed further. For…
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