Zendesk Email Notification Delays - November 14, 2023
What caused the Zendesk email notification delays on November 14, 2023?
The email notification delays on November 14, 2023, were caused by a bug in Zendesk's mail transfer system configuration. This issue affected a small subset of Zendesk Support customers on Pods 15, 26, and 28.
To resolve the problem, Zendesk's team disabled the feature containing the bug and implemented alternative options to restore email flow. The mail transfer partner also resolved the underlying bug within 24 hours. For more details, you can check theoriginal incident report.
More related questions
How did Zendesk resolve the email notification delays on November 14, 2023?
Zendesk resolved the email notification delays by disabling the feature that contained the bug in their mail transfer system configuration. They also implemented alternative options to allow emails to flow out again. Additionally, their mail…
Which Zendesk Pods were affected by the email notification delays on November 14, 2023?
The email notification delays on November 14, 2023, affected Zendesk Support customers on Pods 15, 26, and 28. Initially, the issue was reported for Pods 15 and 26, but it was later confirmed that Pod 28 was also impacted. The delays were due to a…
What was the timeline of the Zendesk email notification incident on November 14, 2023?
The timeline of the Zendesk email notification incident on November 14, 2023, began on November 13 at 18:26 UTC and was resolved by November 14 at 09:18 UTC. Reports of delays started at 07:32 UTC, and Zendesk began investigating immediately. By…
What steps did Zendesk take to prevent future email notification delays?
To prevent future email notification delays, Zendesk completed additional monitoring to detect outbound mail issues more quickly. They also worked with their mail transfer partner to resolve the bug that caused the incident. These steps are part of…
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