Currently, Zendesk cannot easily change its email headers to receive out-of-office replies due to the lack of a standardized email header for such replies. The headers used by Zendesk are designed to identify it as an automated system.
These headers, such as 'Auto-Submitted: auto-generated' and 'X-Auto-Response-Suppress: All', help recipient servers decide whether to send out-of-office replies. Changing these headers could potentially disrupt other automated processes and is not a straightforward solution. The issue is compounded by the fact that a unique email header for out-of-office replies was never established in the email standards.
Out-of-office replies often don't appear in Zendesk's suspended ticket queue due to evolving email provider policies. Many email providers, like Gmail, are moving away from sending out-of-office replies to automated systems like Zendesk to prevent…
Email providers like Gmail handle out-of-office replies with Zendesk by recognizing it as an automated sender and often suppressing these replies. This is part of their effort to prevent security threats and email loops. Gmail, for example, may not…
Out-of-office replies are considered a security risk because they can be exploited by hackers for phishing attacks and can create email loops. These replies can inadvertently reveal when someone is not available, which can be used to time phishing…
Email headers play a crucial role in managing out-of-office replies by helping recipient servers identify automated systems like Zendesk. These headers inform the server about the nature of the email, allowing it to decide whether to send an…