Zendesk Chat: Username and Password Issue
Learn why Zendesk Chat may ask for login credentials and how to fix it by clearing cache or using a different browser.
Why is Zendesk Chat asking for a username and password?
If Zendesk Chat is suddenly asking for a username and password, it might be due to a browser issue. Try clearing your browser's cache and cookies to resolve this.
Usually, if you're logged into Zendesk Support, you should automatically be logged into Chat as well. However, if you're prompted for credentials, clearing your browser's cache and cookies can often fix the issue. If the problem persists, try signing back into Zendesk Support or using a different browser. For more detailed instructions, you can refer to theoriginal help article.
More related questions
How can I fix the issue of Zendesk Chat asking for login credentials?
To fix the issue of Zendesk Chat asking for login credentials, clear your browser's cache and cookies. If you're unexpectedly asked for a username and password when accessing Zendesk Chat, clearing your browser's cache and cookies is a good first…
What should I do if clearing cache doesn't fix Zendesk Chat login issues?
If clearing your cache doesn't resolve the login issue, try using a different browser. Sometimes, even after clearing your browser's cache and cookies, you might still face login issues with Zendesk Chat. In such cases, switching to a different…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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