Zendesk Chat App Not Staying Connected on Android
Why is the Zendesk Chat app not staying connected on my Android device?
If your Zendesk Chat app isn't staying connected, it might be due to Android's memory management. Ensure the Service notification Icon is enabled in the app settings to prevent the app from being killed when your device is low on memory. For devices running Android 6 or above, make sure the app is allowed on your device. This can help maintain connectivity even when push notifications are switched off. For more details, check theoriginal link.
More related questions
How can I fix push notification issues in the Zendesk Chat Android app?
To fix push notification issues, first ensure that push notifications are supported in your region. If not, disable them to restore chat notifications. Check that any task manager or battery saver app isn't shutting down the Zopim app, as this will…
What should I do if I'm not hearing chat notifications on my Android device?
If you're not hearing chat notifications, check your sound settings. Notification sounds might have a separate setting, and lowering the overall sound level could mute them. Ensure that 'Do not disturb' mode isn't blocking notifications. Adjust…
How can I ensure the Zendesk Chat app remains connected during doze mode?
To keep the Zendesk Chat app connected during doze mode on Android 6 and above, make sure the app is allowed on your device. This setting helps maintain connectivity even when the device enters doze mode to conserve battery. For more guidance, see…
Why am I missing notifications on my Android device?
Missing notifications could be due to 'Sleep mode' or 'Extreme power saving mode' being enabled. These modes can prevent notifications from being received. Ensure these settings are turned off to receive all notifications. For more troubleshooting…
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