Zendesk Authentication Options Update Explained
What changes have been made to Zendesk's authentication options?
Zendesk has simplified the process for configuring authentication settings for both end users and team members. Now, the authentication pages for both groups look and behave the same, making it easier for admins to manage sign-in methods. For end users, social sign-ins can be enabled without requiring Zendesk authentication, and all SSO options can be turned on independently. For team members, business sign-ins and custom SSO methods can be used together, offering more flexibility.
To learn more about these changes, you can visit theoriginal announcement.
More related questions
Why did Zendesk update the authentication configuration experience?
Zendesk updated the authentication configuration experience to simplify and align the authentication pages for end users and team members. This change makes it easier for admins to configure the right sign-in methods without unnecessary…
Do I need to take any action for the new authentication updates in Zendesk?
No action is required from you regarding the new authentication updates in Zendesk. The update is automatically rolled out and available to all accounts. If you have any feedback or questions, you can visit the Zendesk community forum to share your…
What should I do if I have feedback about the new Zendesk authentication changes?
If you have feedback or questions about the new authentication changes in Zendesk, you can visit the Zendesk community forum. This is where Zendesk collects and manages customer product feedback. For general assistance with your Zendesk products,…
When is the rollout period for the new Zendesk authentication experience?
The rollout for the new Zendesk authentication experience started on August 14, 2024, and ended on August 21, 2024. Initially, the rollout was paused due to a service incident but resumed as scheduled. This update is now available to all Zendesk…
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