Zendesk Article Visibility Options Explained
What are the visibility options for Zendesk articles?
Zendesk offers several visibility options for articles. You can make articles visible to everyone, which includes anyone visiting your help center without needing to sign in. Alternatively, you can restrict visibility to signed-in users, agents and admins, or custom user segments. Note that selecting multiple user segments requires an Enterprise plan.
More related questions
How can I set view permissions for articles in Zendesk?
To set view permissions for articles in Zendesk, you need to be a Guide admin or an agent with publishing permissions. You can control who sees your content by setting view permissions at the article level. Options include making articles visible…
Can I update article permissions in bulk in Zendesk?
Yes, you can update article permissions in bulk in Zendesk. To do this, create an article list filtered by section and then bulk update the permissions for those articles. This feature is handy for managing permissions across multiple articles…
Why can't I see custom user segments in Zendesk?
If you're unable to see custom user segments in Zendesk, it might be due to your plan limitations. Custom user segments are not available on all plans, and selecting multiple user segments requires an Enterprise plan. Check your plan details to…
How do view restrictions work for Guide admins in Zendesk?
View restrictions do not apply to Guide admins in Zendesk. Admins have access to all knowledge base content, regardless of the view permissions set for articles. This ensures that admins can manage and oversee all content effectively.
Can I make an article visible only to anonymous users in Zendesk?
Currently, Zendesk does not support making an article visible only to anonymous users while hiding it from signed-in users. Articles set to 'Visible to everyone' will be accessible to both anonymous and signed-in users unless further restrictions…
How can I flag internal articles in Zendesk search results?
In Zendesk, internal articles are automatically flagged with a lock icon in the default Copenhagen theme. This icon appears next to internal-only articles in the article list and when viewing the article itself, helping to distinguish them from…
What should I do if 'Visible to Everyone' isn't working in Zendesk?
If setting an article to 'Visible to Everyone' in Zendesk isn't working, check your security settings. If 'Require Sign In' is enabled, only signed-in users will see the article. Uncheck this option to allow access to anonymous users.
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