Zendesk App Shortcuts: Boost Agent Efficiency
What are Zendesk app shortcuts and how do they help agents?
Zendesk app shortcuts are a new feature designed to help agents work more efficiently with tickets. By allowing agents to create shortcuts for their most-used apps, they can quickly access these apps without having to search through a long list. This feature is particularly useful for accounts with many apps, as it reduces the time agents spend navigating the Apps panel.
To use app shortcuts, the Zendesk Agent Workspace must be activated. Once enabled by an admin, agents can pin their favorite apps to the context panel sidebar, streamlining their workflow and improving response times. For more details on managing app shortcuts, you can refer to theoriginal article.
More related questions
Why did Zendesk introduce app shortcuts?
Zendesk introduced app shortcuts to enhance agent efficiency by providing direct access to frequently used apps. This change addresses the challenge of navigating a long list of apps, which can slow down response times. With app shortcuts, agents…
How can agents create and use app shortcuts in Zendesk?
Agents can create and use app shortcuts in Zendesk by pinning their favorite apps to the context panel sidebar. This feature is available if the admin has enabled it and the Zendesk Agent Workspace is activated. Once enabled, agents can easily add…
Do I need to do anything to enable Zendesk app shortcuts?
No action is required on your part to enable Zendesk app shortcuts. This feature is rolled out automatically and is activated by default. However, admins have the option to deactivate this feature if desired. If you wish to manage app shortcuts,…
Can admins control the activation of app shortcuts in Zendesk?
Yes, admins can control the activation of app shortcuts in Zendesk. While the feature is activated by default, admins have the option to deactivate it if necessary. For detailed instructions on how to manage app shortcuts, including activation and…
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