Zendesk Agent Workspace vs Freshdesk Multi-Channel
What is the Zendesk Agent Workspace and how does it compare to Freshdesk's multi-channel support?
TheZendesk Agent Workspaceis a unified interface that allows agents to manage tickets across multiple channels, similar to Freshdesk's multi-channel support. This workspace provides agents with access to tools, data, and apps to extend functionality, all within a single browser tab.
This setup enhances the agent's ability to handle multiple tickets efficiently, regardless of the channel, whether it's email, social media, or chat. The Agent Workspace is designed to streamline the support process and improve the overall customer experience. For more details, you can visit theoriginal article.
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