Zendesk Agent Workspace for New Accounts
Understand the permanent inclusion of Zendesk Agent Workspace in new accounts created after July 12, 2023.
What should I know about Zendesk Agent Workspace for new accounts?
For new accounts created after July 12, 2023, the Zendesk Agent Workspace is a permanent feature. This means you won't have the option to deactivate it.
This change is important to note if you're setting up a new trial account and considering your workspace configuration options.
More related questions
Can I deactivate the Zendesk Agent Workspace on a new trial account?
No, you cannot deactivate the Zendesk Agent Workspace on new trial accounts created after July 12, 2023. If your account was created after this date, the option to deactivate the Agent Workspace is not available. For more details, you can refer to…
Is it possible to deactivate Zendesk Agent Workspace for accounts created before July 12, 2023?
Yes, if your account was created before July 12, 2023, you may have the option to deactivate the Zendesk Agent Workspace. This flexibility is not available for accounts created after this date. If you need guidance on how to deactivate it, you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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