Zendesk Agent Roles and License Requirements
Do all Zendesk agent roles require a full agent license?
Not all Zendesk agent roles require a full agent license. Roles such as contributors and light agents do not need a full license. It's important to understand the different roles and their seat count requirements to manage your resources effectively. For more details, see the originalZendesk help article.
More related questions
How can I monitor my Zendesk agent seat count effectively?
Monitoring your Zendesk agent seat count is crucial to ensure you have enough seats available when needed. Regularly check your seat usage to avoid running out unexpectedly. Zendesk provides warnings for eligible accounts when you're out of seats…
What should I know about adding agents on-the-fly in Zendesk?
Adding agents on-the-fly in Zendesk is a convenient feature for eligible accounts. When you run out of agent seats or use the last one, Zendesk will notify you, allowing you to purchase additional seats instantly. This ensures that your team can…
How do light agent permissions affect seat usage in Zendesk?
Light agent permissions in Zendesk are controlled by your account type, not by the number of Support agent licenses. While light agents don't take up a seat in Support, granting them permissions in other Zendesk products can increase your seat…
What happens to agent seats when an agent is suspended in Zendesk?
Suspended agents in Zendesk still occupy an agent seat. To free up the seat for someone else, you should downgrade the agent's role before suspending their account. This ensures that the seat is available for reassignment. For more details, see the…
How can billing admins help manage Zendesk agent seats?
Billing admins in Zendesk can help share the workload of managing agent seat counts and other billing issues. By adding billing admins to your account, you can ensure that these tasks are handled efficiently, allowing you to focus on other…
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